windrem Terms & Conditions

01 Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "windrem", "we", "us", or "our" refers to the windrem online gaming platform accessible at windrem.net and all associated subdomains, mobile interfaces, and services.
• "Player", "you", or "your" refers to any individual who accesses, registers for, or uses the windrem platform in any capacity.
• "Account" means the registered player account created by you on windrem upon successful completion of the registration process.
• "Real Money Gaming" refers to any wagering activity on windrem conducted using real Philippine Peso (PHP) funds held in your windrem wallet.
• "Wallet" refers to the internal PHP balance associated with your windrem Account, funded by deposits and credited with winnings.
• "Bonus Funds" refers to any promotional credits, free spins equivalents, or conditional balance amounts credited to your account under a windrem promotion.
• "KYC" means Know Your Customer — the identity verification process windrem conducts to confirm a player's identity, age, and location before enabling withdrawal access.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the government regulatory body that oversees online gaming in the Philippines.
• "Prohibited Jurisdiction" refers to any country, territory, or region from which access to real-money online gaming is restricted or prohibited under applicable law.
• "GCash", "Maya", "BPI", "BDO", "Metrobank", "Coins.ph", and "7-Eleven" refer to the respective Philippine payment service providers and financial institutions supported as deposit and/or withdrawal channels on windrem.

02 Acceptance of Terms

By accessing windrem.net, creating a windrem Account, or placing any wager on the windrem platform, you unconditionally accept and agree to be bound by these Terms & Conditions in their entirety, together with windrem's Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree with any provision of these Terms & Conditions, you must immediately cease using the windrem platform and must not attempt to create or access a windrem Account.

windrem reserves the right to update or amend these Terms & Conditions at any time. Continued use of the windrem platform following notification of any amendment constitutes your acceptance of the revised terms. It is your responsibility to review these Terms & Conditions periodically.

03 Eligibility

To register and maintain a windrem Account and to participate in real-money gaming on the windrem platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. windrem strictly enforces the 21+ age requirement in compliance with PAGCOR regulations and Philippine gaming law. Any player found to be under 21 years of age will have their account immediately suspended, all winnings forfeited, and any deposits returned subject to verification of identity.
• You must be a natural person with full legal capacity to enter into binding contracts under the laws of the Republic of the Philippines or your country of residence.
• You must not be a resident of, or accessing the windrem platform from, any jurisdiction where online gambling is prohibited or restricted by applicable law.
• You must not be a current employee, contractor, director, officer, or immediate family member of windrem or any of its affiliated entities, technology providers, or game suppliers.
• You must not be subject to any self-exclusion order, voluntary exclusion, or regulatory exclusion that prohibits your participation in online gaming activities.
• You must not have previously had a windrem Account suspended or permanently closed for breach of these Terms & Conditions.

windrem reserves the right to request proof of eligibility at any time and to suspend or terminate any account where eligibility cannot be confirmed to windrem's reasonable satisfaction.

04 Account Registration & KYC

4.1 Registration

To access real-money gaming on windrem, you must complete the registration process by providing accurate, complete, and current information including your full legal name, date of birth, residential address in the Philippines, contact number, and a valid email address. You agree to maintain and promptly update your account information to keep it accurate and current at all times.

windrem permits only one Account per individual player. Registering multiple accounts — whether under the same or different personal details — is strictly prohibited and constitutes a material breach of these Terms & Conditions. windrem employs automated detection systems to identify duplicate registrations.

4.2 KYC Verification

Before withdrawal access is enabled on your windrem Account, you must successfully complete the KYC verification process. KYC requires submission of the following documents:

• A valid Philippine government-issued photo ID (e.g., UMID, SSS ID, PhilHealth ID, Passport, Driver's License, Voter's ID, or National ID);
• A clear selfie photograph for facial verification against your submitted ID; and
• Proof of address (e.g., a utility bill, bank statement, or barangay certification) dated within the last three months, if requested by windrem's compliance team.

windrem's KYC team will review submitted documents within 24 to 48 hours of receipt. windrem may request additional documentation where the submitted materials are unclear, insufficient, or raise compliance concerns. windrem reserves the right to decline verification and close an account where documents cannot be satisfactorily verified.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your windrem Login credentials, including your username and password. You must not share your login credentials with any third party. windrem will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to maintain the security of your credentials. You must notify windrem immediately if you suspect any unauthorized use of your account.

05 Deposits & Withdrawals

5.1 Deposits

windrem accepts deposits via GCash, Maya, BPI, BDO, Metrobank, Coins.ph, 7-Eleven cash-in, and USDT TRC20. The minimum deposit amount is ₱100. Deposits are credited to your windrem wallet in real time for GCash and Maya; bank transfer deposits may take up to one banking business day depending on the originating institution.

All deposits must be made from a payment method registered in your own name. windrem does not accept third-party deposits. Any deposit made from a payment account not belonging to you may be reversed, and the associated winnings may be forfeited pending investigation.

5.2 Withdrawals

Withdrawals are available exclusively to KYC-verified players. The minimum withdrawal amount is ₱100. Withdrawal requests are processed in real time via the automated GCash and Maya pipeline; average GCash withdrawal time for verified accounts is 5 minutes. Withdrawals to bank accounts (BPI, BDO, Metrobank) are processed within one to three banking business days.

windrem reserves the right to conduct enhanced due diligence checks on withdrawal requests that are unusually large, inconsistent with prior account activity, or that trigger anti-money laundering (AML) compliance flags. In such cases, withdrawal processing may be temporarily delayed pending the outcome of such checks.

windrem does not charge withdrawal fees on its end; however, your payment provider (e.g., your bank) may impose transaction fees for which windrem bears no responsibility.

5.3 Currency

All transactions on windrem are denominated in Philippine Peso (PHP / ₱). Deposits made in foreign currencies will be converted to PHP at the prevailing exchange rate applied by your payment provider. windrem bears no responsibility for exchange rate fluctuations or conversion fees applied by third-party payment processors.

06 Bonuses & Promotions

windrem may offer welcome bonuses, reload bonuses, free spins equivalents, cashback promotions, and other incentive programs to eligible players from time to time. All bonuses and promotions are subject to the specific terms and wagering requirements published at the time of the promotion.

• Bonus funds are separate from your real-money wallet balance and are subject to wagering requirements before they may be converted to withdrawable funds.
• windrem reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice.
• Only one welcome bonus may be claimed per player, per household address, per device, and per payment method.
• windrem reserves the right to void bonuses and any winnings derived from bonus funds where windrem reasonably determines that a player has abused, manipulated, or exploited a promotional offer.
• Bonuses are non-transferable and have no cash value until wagering requirements are met.
• Unless otherwise stated in promotion-specific terms, bonus funds must be wagered a minimum number of times (as specified per promotion) before a withdrawal request may be processed against funds derived from the bonus.

07 Gameplay Rules

All games available on the windrem platform — including slots, live casino games (baccarat, blackjack, roulette, Dragon Tiger), bingo, sabong, Nine, Bird Catcher, and any other games added to the windrem game library — are subject to the individual game rules displayed within the respective game interface. These game-specific rules form part of these Terms & Conditions.

windrem's games operate using certified random number generation (RNG) technology or, in the case of live dealer games, through real-time dealer operations overseen by the game provider. Return-to-player (RTP) percentages for windrem slot games are published within the game information panels.

In the event of a discrepancy between a displayed result and the result recorded on windrem's server logs, the server log result shall be deemed the authoritative and final result. windrem's decision on all gameplay disputes is final, subject to any escalation rights you may have under applicable PAGCOR regulations.

windrem reserves the right to void any bet or game round affected by a technical malfunction, software error, communication failure, or any other event that materially compromised the integrity of the game outcome. In such cases, windrem will return the affected stake to the player's wallet.

08 Prohibited Conduct

The following conduct is strictly prohibited on the windrem platform. Engaging in any of the following may result in immediate account suspension, permanent account closure, forfeiture of wallet balance, and reporting to relevant law enforcement or regulatory authorities:

• Registering more than one windrem Account, whether using the same or different personal information;
• Providing false, misleading, or incomplete information during registration or KYC verification;
• Using the windrem platform if you are under 21 years of age;
• Using automated bots, scripts, artificial intelligence tools, or any software designed to gain an unfair advantage in gameplay or to manipulate game outcomes;
• Engaging in collusion with other players in any windrem game, including live casino or tournament formats;
• Engaging in any form of money laundering, structuring, or other financial crime using the windrem platform;
• Depositing funds obtained through fraud, theft, or any other illegal means;
• Exploiting software bugs, errors, or vulnerabilities in the windrem platform for financial gain;
• Engaging in chargebacks or payment reversals as a method of extracting funds from windrem;
• Accessing windrem from a jurisdiction where online gambling is prohibited under applicable law;
• Threatening, harassing, or abusing windrem staff or other players through any communication channel.

09 Intellectual Property

All content on the windrem platform — including but not limited to the windrem brand name and logo, website design, graphics, text, game interfaces, software, and all other materials — is the exclusive intellectual property of windrem or its licensed suppliers and is protected under applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the windrem platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, reverse-engineer, create derivative works from, or commercially exploit any windrem content without the prior written consent of windrem.

10 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, windrem's total aggregate liability to you arising out of or in connection with your use of the windrem platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total net deposits made by you to windrem in the 30-day period immediately preceding the event giving rise to the claim.

windrem shall not be liable for any indirect, consequential, special, incidental, or punitive damages, including loss of profits, loss of data, or loss of goodwill, whether or not windrem has been advised of the possibility of such damages.

windrem does not warrant that the platform will be available at all times without interruption. Scheduled maintenance, emergency downtime, and events beyond windrem's reasonable control (including force majeure events) may cause temporary unavailability of the platform. windrem will use commercially reasonable efforts to restore service promptly but accepts no liability for losses arising from platform unavailability.

11 Responsible Gaming

windrem is committed to promoting responsible gaming practices among all Filipino players. windrem provides the following responsible gaming tools, accessible from your account dashboard after windrem Login:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to manage your spending;
• Loss Limits: Define a maximum loss threshold over a specified period;
• Session Time Reminders: Configure alerts that notify you when you have been playing for a defined period;
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours to 6 weeks);
• Self-Exclusion: Permanently or indefinitely close your windrem Account and opt out of all windrem marketing communications.

If you believe your gaming is becoming problematic, windrem strongly encourages you to use these tools and to seek support. windrem takes responsible gaming seriously and its support team is available 24/7 to assist players who need help managing their gaming activity.

For more information on responsible gaming resources in the Philippines, please visit windrem's dedicated Responsible Gaming page.

12 Account Suspension & Closure

12.1 Suspension by windrem

windrem reserves the right to suspend or restrict your account at any time and without prior notice where windrem has reasonable grounds to believe that you have breached these Terms & Conditions, that your account has been compromised by unauthorized access, that your account activity raises AML or fraud concerns, or that applicable regulatory requirements necessitate such action.

12.2 Permanent Closure by windrem

windrem may permanently close your account, with forfeiture of any remaining wallet balance where permitted by law, if windrem determines that you have engaged in fraudulent activity, money laundering, bonus abuse, chargebacks, or any other material breach of these Terms & Conditions.

12.3 Voluntary Closure

You may close your windrem Account at any time by contacting windrem customer support via live chat. Prior to closure, any remaining real-money wallet balance (net of any outstanding bonus wagering requirements) will be returned to your designated withdrawal method, subject to completion of applicable KYC verification.

13 Privacy & Data

windrem collects, processes, and stores your personal data in accordance with its Privacy Policy, which is available at windrem.net/privacy-policy. By registering a windrem Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

windrem may share your data with PAGCOR, law enforcement agencies, and other regulatory bodies where required to do so by applicable Philippine law, regulatory obligation, or court order. windrem will not sell your personal data to third-party marketers.

14 Amendments

windrem reserves the right to amend these Terms & Conditions at any time. Where amendments are material, windrem will endeavor to provide reasonable notice to registered players via email or an in-platform notification prior to the amendments taking effect. The effective date of the current version of these Terms & Conditions is stated at the top of this document.

Your continued use of the windrem platform following the effective date of any amendment constitutes your unconditional acceptance of the amended Terms & Conditions. If you do not accept the amended terms, your sole remedy is to close your windrem Account prior to the effective date of the amendment.

15 Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of a dispute between you and windrem, you agree to first attempt to resolve the matter informally by contacting windrem's customer support team. If the dispute cannot be resolved informally within 30 days, either party may escalate the matter to the appropriate Philippine courts or regulatory bodies, including PAGCOR where the dispute relates to a regulated gaming matter.

windrem's decisions on all matters relating to gameplay outcomes, bonus eligibility, account status, and these Terms & Conditions are final and binding, subject only to any statutory rights you may have under Philippine consumer protection law.

16 Contact

If you have any questions about these Terms & Conditions, or if you wish to raise a concern, dispute, or responsible gaming matter, please contact the windrem support team:

• Live Chat: Available 24/7 through the windrem platform after windrem Login
• Email: [email protected]

windrem's customer support team operates 24 hours a day, 7 days a week, including Philippine public holidays.